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My new riddex plus does not fit my outlets

Why is it bigger than the standard outlets


my new riddex plus is plugged in but does not light up

how do I get a replacement.I have tried pushing the button.

nothing caine 7114 Venetian way WPB, fl 33406 phone 561-582-5916


one more comment from'the unit is plugged into a hot outlet and the green white and red lights are all off even if i toggle the push switch.

let me know if I should send you a photo, hopefully you will replace it.


Questions 2